Reference

Privacy Policy For Your luna89 Account

Our Privacy Policy explains how luna89 handles the account details and wallet records you create while using DANA, OVO, GoPay or QRIS.

Account dataWallet recordsCookie choicesAccess requests

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How Our Privacy Policy Applies Locally

luna89 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This Privacy Policy covers details you provide when opening or using your account, such as your phone number, verification responses, login events and messages sent through our support route. We also receive operational records connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity,

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including a reference, status and time needed to match a wallet event to your account. Device type, browser settings, IP address and pages opened may be recorded to keep sessions working and investigate unusual access. We use this material to provide account access, check payment status,
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answer requests, maintain account security and meet applicable duties. Where access or eligibility is discussed, it depends on local law. We do not ask you to send payment credentials through an unverified message. Use the account contact path so a request can be linked to the
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correct record.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Get Privacy Policy Help Through Your Account

A clear contact path helps you ask about the Privacy Policy without placing account details in a public message.

DATA HANDLING

What We Do With Account Data

Our Privacy Policy is applied through practical account controls rather than a broad promise.

Collected at account opening

When you create an account, we collect the details needed to establish access, including your phone number and verification response. We use these details to identify your account, send account-related notices and handle a privacy request without confusing your record with another one.

Device and session records

A mobile browser or desktop session can generate device, browser, IP and sign-in records. We use them to keep the account path functioning, detect unusual login patterns and investigate access problems affecting your lobby session, including when you move from phone to desktop.

Cookies and browser choices

Cookies can keep a session active and remember settings that make the account path usable. Your browser controls whether some cookies are stored. If you clear them, you may need to sign in again, and we may lose the setting that records your previous choice.

Payment references only

Wallet and transfer records can include a reference, amount, status and timestamp for matching an account event. We use this operational data for reconciliation and support. Do not send a DANA, OVO, GoPay or QRIS PIN through a contact message.

Account security checks

We may compare phone verification, login timing and device signals when an account request appears unusual. These checks help protect your account before we disclose personal details or change access settings. A request may take longer when ownership cannot be confirmed from the available records.

Retention and changes

We keep records only as long as needed for the purpose described in this Privacy Policy, account security, payment matching or applicable duties. You can ask for correction or deletion through account help, and we will identify any data that must remain and explain the reason.

Privacy Policy Answers For luna89

These Privacy Policy answers address the account questions you are most likely to have before opening access or sending a support request. We keep the wording tied to the actual account path: phone verification, mobile and desktop sessions, cookies, wallet references and the records used to check a request. If your situation is not covered, contact us through account help with only the details needed to identify the issue. Access depends on local law.

It covers personal details collected for your account, phone verification, sign-in and device records, cookies, support messages and payment references linked to DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity. It also explains purposes, retention, security checks and your available data requests.

Your phone number helps us create and identify your account, complete the clear verification step before account access and connect a privacy request to the correct record. We may use it for account-related contact, but you should not place wallet PINs or passwords in messages.

Yes. The Privacy Policy applies when you use the lobby from a mobile browser or desktop. We may record browser, device, IP and session details to maintain access and examine unusual sign-ins. Clearing browser cookies can end your session or remove saved account settings.

We may receive a payment reference, status, timestamp and related account details so a DANA or QRIS event can be matched and checked. These records support reconciliation and account help. They do not require you to send a wallet PIN, password or full private credential.

Yes. Use the signed-in account help route and state whether you want access to a record or a correction. We confirm ownership through the account details and phone verification before responding. If a record cannot be changed, we explain the operational or legal reason.

You can submit a deletion request through account help. We assess each record under applicable law and explain what can be removed. Some security, payment reconciliation or legal records may need to remain for a defined period, even after account access ends.

Start with the account help route and include your account phone number, request type and, when relevant, a payment reference or date. This lets us locate the correct record without exposing wallet credentials. If the matter concerns eligibility, it depends on local law.

Privacy Policy For Your luna89 Account

Get Privacy Policy Help Through Your Account

What We Do With Account Data

Collected at account opening

Device and session records

Cookies and browser choices

Payment references only

Account security checks

Retention and changes

Privacy Policy Answers For luna89

01 What does the luna89 Privacy Policy cover?

02 Why does luna89 need my phone number?

03 Does the Privacy Policy cover mobile browser access?

04 How are DANA and QRIS records handled?

05 Can I request a copy or correction of my data?

06 Can I ask luna89 to delete my account data?

07 Where can I ask about a Privacy Policy concern?

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